Next, click Advanced Options on the main page (not Get Started).Run the Malwarebytes Support Tool once more.Once that's done, go ahead and do the following to see if it corrects the problem: In order to documented for the Developers, please do the following:ĭownload and run the Malwarebytes Support ToolĪccept the EULA and click Advanced Options on the main page (not Get Started)Ĭlick the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply It's possible that one or more of the components/files wasn't updated properly and may still be an older version resulting in this issue. Before submitting your reply, be sure to enable 'Notify me of replies' like so:Ĭlick 'Reveal Hidden Contents' below for details on how to attach a file: Please attach the file in your next reply. You will be presented with a page stating, ' Welcome to the Malwarebytes Support Tool!'Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

Key for malwarebytes 3.5.1